Today we've just updated the faq section of our web site with two new questions that in the past months our support staff received.
We've copied them here for your convenience
CCleaner or other uninstallers do not show your product. How I can uninstall it?
Some of our products uses an installation technology called ClickOnce from Microsoft. That technology prevents some cleaners to "see" them. To remove the application go to: Control panel - Programs and then choose remove a program, Windows will show our product in the list of installed programs. Select the program you want to remove, click uninstall and you're done.
I try to send an error report or another automatic signalation without success. Why?
Many modern antivirus (as well as firewalls) blocks by default any smtp connection (smtp is the outbound email protocol) because many malwares uses the email as preferred infection vehicle.
Also remember that many organizations may block specific traffic over their network.